Privacy Policy

Your trust, our responsibility.

1. Introduction

At NOVAUX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.

By using our site, you agree to the terms described below.

2. Data Controller

NOVAUX
Email: novaux.offcial25@gmail.com
Location: Belgium
NOVAUX complies with the General Data Protection Regulation (GDPR) and Belgian data protection laws.

3. Data We Collect

  • Personal details: name, email address, shipping and billing address, phone number.
  • Order information: products purchased, payment method, delivery details.
  • Technical information: IP address, browser type, device type, and cookies.
  • Communication data: messages or emails you send to us.

4. How We Use Your Data

  • To process and deliver your orders.
  • To communicate about your order or return.
  • To provide customer support.
  • To send relevant updates or promotional offers (only with your consent).
  • To improve our website and user experience.

We never sell, rent, or trade your personal data to third parties.

5. Data Storage & Security

All personal data is stored securely using modern encryption and access control methods. Only authorized personnel and partners have access to it for essential functions. Your payment information is processed securely through trusted third-party processors — NOVAUX never stores full credit card details.

6. Data Sharing

We may share limited data with:

  • Shipping providers (to deliver your order).
  • Payment processors (to handle secure transactions).
  • IT and analytics partners (to maintain and improve the website).

All partners operate under GDPR-compliant agreements.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track performance, and personalize content. You can disable cookies in your browser settings, but some parts of the site may not function properly.

8. Your Rights

Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your data, as well as withdraw consent at any time. You may also request data portability.

To exercise your rights, contact: novaux.offcial25@gmail.com
We will respond within 30 days.

9. Data Retention

We only retain your personal data as long as necessary for the purposes stated in this policy, or as required by law.

10. Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website, with the revision date indicated.

11. Contact

For any privacy-related questions or concerns:
📩 novaux.offcial25@gmail.com

Your trust means everything. We protect it as carefully as we craft our pieces.
— NOVAUX