How our bulk ordering works
At Novaux we work with small bulk productions instead of large stock. This keeps our collections focused, avoids overproduction and lets you claim a reserved spot in each drop.
On this page you can see exactly what happens after you place an order and when you can expect your piece.
Why we use bulk production
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Focused quantities
We only produce what is actually ordered. This keeps releases tight and prevents unnecessary stock.
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Less waste
Smaller, planned bulk orders reduce overproduction and help us work in a more responsible way.
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Reserved spot
Your order secures a limited spot in the next production run, so your size and style are guaranteed within that bulk.
What happens after you order
In total, the bulk process usually takes around 1 to 2 weeks before your order leaves our studio, depending on how quickly the bulk fills and production finishes.
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Step 1
You place your order
You select your item and size on our site. The moment your payment is confirmed, your limited bulk spot is reserved.
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Step 2
We collect orders
Over a short window we collect all orders for that item. Based on the total demand we confirm the quantities for the bulk.
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Step 3
Bulk production
We place one combined production order with our partner atelier. This usually takes about 1 to 2 weeks to complete.
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Step 4
Arrives at our studio
As soon as the bulk arrives with us, we carry out a quality check, prepare your order and pack it for shipping.
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Step 5
Shipped to you
Your parcel leaves our studio and you receive a shipping email with your tracking link.
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Step 6
Delivered and enjoyed
You receive your Novaux piece at your door. Feel free to share your thoughts or tag us on social media.
Shipping timing
Because of our bulk model, your order is not shipped the next day. Instead, it is linked to the next production batch.
- Bulk production usually takes around 1 to 2 weeks after the order window closes.
- As soon as we receive the bulk, we ship your order as quickly as possible.
- You will always receive a tracking email when your parcel is on the way.
Frequently asked questions
Why is my order not shipped immediately?
We do not keep large amounts of stock. Instead, we produce in small bulks based on actual orders. This keeps the collection tight and reduces waste, but it means there is a short waiting period before shipping.
When will I receive my tracking link?
You receive your tracking link as soon as your order has left our studio. This is after the bulk production has been completed and we have packed your piece.
What happens if the bulk is delayed?
If there is an unexpected delay with the bulk, we will inform you by email and keep you updated. Your reserved spot stays secure and your order will be shipped as soon as the items arrive.
Can I change my size or address?
If your order is still in the bulk phase and not yet shipped, changes are often possible. Reach out to us as quickly as possible at info@novaux.eu with your order number.